FAQ & troubleshooting

The admin looks like standard WordPress. Check Appearance → Enable admin theme. Clear any page/asset cache and hard-reload (Ctrl+Shift+R).

A plugin page looks broken. Turn the admin theme off briefly: if the page still looks broken, it’s the plugin. If not, report it with the plugin name, page URL and a screenshot. See compatibility.

I hid a menu item but users can still open the page. Hiding in the menu builder is visual only. Use roles/capabilities (or a membership/role plugin) to restrict access.

A plugin’s toolbar item disappeared. Plugin toolbar items are hidden unless ticked under Toolbar → Visible toolbar items added by plugins. Same for plugin dashboard widgets under Dashboard.

A plugin’s dashboard widget isn’t in the list. Open the Dashboard once; widgets are recorded when a plugin adds them.

Plugin columns are missing from Post type columns. Open that list screen once (e.g. Products); columns are recorded when the plugin adds them.

Page prefetch or transitions don’t seem to work. Prefetch needs a Chromium browser (Chrome, Edge, Brave…); transitions work in Chromium and Safari and are off when the system asks for reduced motion.

The GA widget says it’s not configured. Follow Analytics → Connection and use Test connection. The most common causes: the Data API isn’t enabled in Google Cloud, or the service-account email wasn’t added as a Viewer to the GA4 property.

Visits are counted twice in GA4. Another plugin or Tag Manager also adds the GA tag. Clear the Measurement ID in AiryPress or remove the other tag.

No social tags appear. An SEO plugin (Yoast, SEOPress, Rank Math, All in One SEO) is active, so AiryPress leaves social tags to it.

I’m locked out by maintenance mode. Log in at /wp-login.php — the login screen is never blocked. Users who can edit posts see the site normally.

WordPress doesn’t update itself any more. By design: AiryPress turns automatic updates off. Update through your usual process.

How do I move my setup to another site? Tools → Export to JSON → on the other site, Import from JSON → Import settings.

How do I remove everything? Deactivate and delete the plugin: uninstalling removes AiryPress’s settings, menu layout and recorded lists.